1. Emergency Plumbing Services & Authorization
Pipe Breaks Allen provides specialized 24/7 emergency water line repair, under-slab leak restoration, yard line repairs, sewer spot repairs, and gas line diagnostics. Before physical repairs commence:
-
An authorized homeowner, property manager, or legal agent must provide verbal or written authorization for on-site diagnostic investigation and repair execution.
-
Our technicians will present an upfront, transparent written price estimate detailing the scope of work, labor, and materials.
-
Emergency work authorized verbally during active catastrophic flooding will be documented in writing as soon as the active leak is isolated and secured.
2. Transparent Pricing and Payment Terms
-
Upfront Written Estimates: We provide clear, itemized price ranges prior to commencing physical work. No hidden travel fees or surprise dispatch surcharges will be applied.
-
Payment Due Upon Completion: Payment for emergency repairs is due immediately upon completion of services, unless other formal billing arrangements have been agreed to in writing.
-
Insurance Assistance: While we provide itemized diagnostic and invoice documentation for your homeowners insurance claim, the property owner remains responsible for full payment of invoices issued by Pipe Breaks Allen.
3. Warranties and Workmanship Standards
All plumbing repairs executed by Pipe Breaks Allen are performed by licensed Master Plumbers in strict compliance with the International Plumbing Code (IPC) and local City of Allen construction ordinances:
-
Mechanical Press & Expansion Fittings: Commercial Viega ProPress and Uponor PEX-a installations carry comprehensive manufacturer and labor warranties as detailed on your final invoice.
-
Pre-Existing System Exclusions: Warranties apply specifically to the new piping sections, fittings, and mechanical assemblies installed by our technicians. Pre-existing deteriorated lines, systemic chloramine corrosion, or shifting clay foundation issues outside our immediate repair zone remain the responsibility of the property owner.
4. Limitation of Liability
While Pipe Breaks Allen takes every precaution to mitigate water damage through non-invasive locating and surgical access, the property owner acknowledges that emergency pipe failures inherently cause moisture intrusion. We are not liable for pre-existing structural damage, mold growth, or secondary flooding that occurred prior to our physical arrival and isolation of the primary supply valve.
5. Licensing and Regulatory Compliance
All plumbing work is conducted under the supervision of a licensed Master Plumber certified by the Texas State Board of Plumbing Examiners (TSBPE). Consumers in Texas may contact the TSBPE at P.O. Box 4200, Austin, TX 78765 for regulatory verification.
6. Governing Law & Contact Information
These Terms are governed by and construed in accordance with the laws of the State of Texas and the local ordinances of the City of Allen, Collin County.
For questions regarding these Terms, contact our headquarters:
-
Company: Pipe Breaks Allen
-
Address: 209 W Main St, Allen, TX 75013, USA
-
Phone: (972) 472-8198
-
Website: pipebreaksallen.com